Return & Exchanges

 

Our goal is to ensure your peace of mind when shopping with us and to provide you with a pleasant shopping experience.

A. If your item has not been shipped yet:

• We support unconditional and free exchange of goods.
• If you wish to return the item, please make sure to contact us at info@vaniacases.net within 48 hours after placing your order. (Due to possible time differences, we may not be able to guarantee an immediate response, but we assure you that we will reply to your email within 8 hours.) We will proceed with the refund immediately.

B. If you have received the goods:

• If you discover any issues such as wrong item, missing item, damage, non-compliance with our agreement, or discrepancy from the website pictures, please contact us at info@vaniacases.net. (Due to possible time differences, we may not be able to guarantee an immediate response, but we assure you that we will reply to your email within 8 hours.) We will take responsibility for any errors caused by us and resend your order.
• If the item is damaged or affects its functionality due to quality issues, please contact us at info@vaniacases.net or within 30 days of receiving the goods (based on the actual delivery date according to the logistics tracking information). We will deliver a new item of the same kind to you free of charge.
• If you wish to return or exchange the item for personal reasons, please make sure to contact us within 7 days after receiving the goods (based on the actual delivery date according to the logistics tracking information). After confirmation, we will arrange the return or exchange. Once we receive the returned item, we will process the refund within 1-2 business days.

**The following situations are not eligible for returns or exchanges after receiving the goods:

• Due to personal reasons unrelated to the product itself and reaching out to us more than 7 days after receiving the goods.(based on the actual delivery date according to the logistics tracking information).
• Items that have been worn or washed, affecting secondary sales.
• Damage to original tags, stickers, internal packaging, accessories, decorations, gifts, or any other components of the item.
• Inability to provide a tracking number to return the item using a traceable shipping method, as we require a tracking number to verify your return.

**Depending on your payment method, your refund will be automatically returned to your account. The specific processing time may vary due to individual bank procedures. In some cases, especially with credit cards, your original charge may disappear completely from your statement, and you will not see a refund in your account. If this happens, you can contact your bank for verification.

**The refund does not include shipping fees for packages that were delivered but returned due to an incorrect address or the inability to deliver to the shipping address. These fees are non-refundable