No order confirmation email or shipping tracking not updating?
When you arrive on this page, it means your order has encountered some issues:
- Not receiving an order confirmation email.
- Not receiving a shipping notification email.
- Receiving the wrong item.
- Not satisfied with the product.
- Delayed shipping tracking updates.
- A long wait for your order.
- Or any other issue.
We sincerely apologize for any inconvenience caused.
If you want to resolve these issues or request a refund, contacting us directly is your best option. It's more convenient and faster than dealing with banks or PayPal because:
If you want to resolve these issues or request a refund, contacting us directly is your best option. It's more convenient and faster than dealing with banks or PayPal because:
- Buyer-initiated refunds may take up to 60 days through the bank.
- Seller-initiated refunds typically take only 3-5 business days.
Additionally, we will investigate the reasons. If it's our fault that you didn't have a pleasant shopping experience, we will not only provide a refund but also offer some extra compensation.
Email: [email protected]
Below, we explain why these issues may occur:
- Not receiving order confirmation and shipping emails:
These issues often occur simultaneously due to our system-generated emails being mistakenly marked as spam, especially with Gmail.
If you face this problem, please contact us, and we will resend the emails or provide an order confirmation and tracking link.
If you face this problem, please contact us, and we will resend the emails or provide an order confirmation and tracking link.
- Receiving the wrong item:
Before shipping, we double-check the items against the order to prevent errors. However, mistakes can still happen, like wrong labels or packaging errors. We are working on optimizing our shipping process to minimize these occurrences.
For orders with the wrong item, you can choose a full refund or a replacement (with an extra phone case as compensation).
For orders with the wrong item, you can choose a full refund or a replacement (with an extra phone case as compensation).
- Not satisfied with the product:
The product images on our website are all genuine photographs, and we provide detailed information about the materials used in the products. What you receive will be exactly what you see. However, it's possible that variations in lighting, angles, and other factors may lead to slight differences in color or texture compared to the pictures. Additionally, if you selected the wrong model or size when placing your order, it could result in a mismatch between the phone case and your device.
Regardless of the cause of the issue, feel free to reach out to us, and we'll work to find a solution at the lowest possible cost.
Regardless of the cause of the issue, feel free to reach out to us, and we'll work to find a solution at the lowest possible cost.
- Delayed shipping tracking updates:
Our packages are typically shipped using USPS, UPS, FedEx, or DHL. However, when it comes to international shipping, it can be challenging to track the package's logistics until it reaches the buyer's country. We are actively exploring other shipping carriers in the hopes of resolving this issue. The tracking information will only begin updating normally once the package clears customs, arrives at the logistics provider's warehouse in the buyer's country, and is sorted and scanned by their staff.
Sometimes, delays in updating the tracking information can occur due to changes in flight schedules, customs clearance processes, customs inspections, or logistics provider sorting queues. However, under normal circumstances, packages are usually delivered within the agreed-upon timeframe.
If you're concerned about not receiving your package or worried about it arriving late, please contact us. We'll reach out to the shipping carrier to obtain more detailed progress updates, which may not be reflected in the tracking information.
- Long waiting time for your order:
As mentioned earlier, factors like flight schedule changes, customs processes, customs inspections, or sorting queues at the shipping company can lead to slow tracking updates and delays in delivery. The shortage of personnel in the shipping company, particularly sorting queues, can account for about 90% of delays.
We monitor shipping progress and, if the package cannot be delivered due to unforeseen circumstances (such as customs inspections), we will promptly email you for your preference: a full refund or a reshipment (with an additional phone case as compensation)."
We monitor shipping progress and, if the package cannot be delivered due to unforeseen circumstances (such as customs inspections), we will promptly email you for your preference: a full refund or a reshipment (with an additional phone case as compensation)."